VORKO
LEGAL

VORKO — Terms of Use (End-User License Agreement)

Effective date: 2 October 2026Document version: 6Applies to: the VORKO application for iOS, Android and Windows, including the versions distributed through the Apple App Store and TestFlight, and the servers that support it.

These Terms of Use ("Terms") are an agreement between you and Nikita Noritsyn (Russian Federation), who provides the VORKO service ("the operator", "we", "us"). By installing, opening or using the VORKO application ("VORKO", "the app"), you accept these Terms and the Privacy Policy (https://v2.vorko.io/legal/privacy). If you do not agree, do not use the app.

VORKO is a business-to-business (B2B) service for companies working in foreign trade and logistics. It is not a consumer financial product and is not intended for children.

1. License

We grant you a personal, limited, non-exclusive, non-transferable and revocable license to use the app on compatible devices that you own or control, solely for the lawful business activity of your company. You may not copy, modify, reverse-engineer, resell, sublicense or distribute the app except where permitted by law.

These restrictions do not narrow the rights granted by the licenses of third-party open-source components, including, where applicable, the right to study, modify and reverse-engineer such components for debugging a modified library. Beyond the rights required by such licenses, they grant no license to VORKO's private source code. For the version from the App Store and TestFlight, Section 10 also applies.

2. Account and access

Access to VORKO is provided with your company's access key together with sign-in through Telegram. You are responsible for keeping the access key safe and for all actions under your account. If you believe your account has been compromised, tell us immediately.

A company has an owner and employees. An employee's authority is set by assigned access permissions, and reporting relationships by the team hierarchy. Permission to view data does not by itself grant permission to change it or perform actions.

You agree to provide accurate information, to be authorised to act on behalf of your company and to comply with the laws that apply to your use of the app and to your trade activity.

3. Data of the company's employees, counterparties and clients

If you connect your company's employees, counterparties, CRM clients or communication channels (a Telegram bot, WhatsApp, a mailbox, a website form, telephony) to VORKO, you confirm on behalf of the company that it has a lawful basis to transfer their data to VORKO, including the necessary consents and notices — also for CRM features that use artificial intelligence (replies of the company's Telegram bot and mail parsing), if the company has turned them on. The operator processes this data on the company's behalf, only to run the service and in confidence, as described in the Privacy Policy.

4. Telegram and service features

Messaging in VORKO runs on the Telegram platform. When you use the app, you comply with Telegram's Terms of Service and Privacy Policy and with the terms of any other third-party services you connect. We are not affiliated with Telegram, do not control it and are not responsible for its availability, content or the actions of its users.

4.1 Employee Control

A company can turn on an additional feature that assesses work correspondence. For a particular employee it starts working only after that employee's personal consent and only with the chats the employee has chosen; the employee can change the selection or withdraw consent at any time. VORKO only reads the selected chats and does not send, edit or delete the employee's messages. The text of the selected chats is kept on VORKO servers for no more than 30 days and is sent to a third-party language-model provider to prepare the assessment. The owner receives finished reports for the whole company, while supervisors with access to Control receive reports only about employees in their own team, including nested teams; the original correspondence is not shared with them. The Sees the whole company permission does not expand the set of employees covered by Control reports.

The company uses the reports only for lawful work purposes, informs its employees and complies with employment law. Details are in the Privacy Policy and in the agreement the employee confirms when the feature is connected.

4.2 VORKO Assistant

VORKO Assistant answers are prepared with the help of artificial-intelligence language models of a third-party provider and are for reference only: check important information before making decisions based on it. Before your first question, the app will ask for permission to send data to the provider; without it, the assistant sends no questions, and you can revoke the permission in the assistant menu. The assistant can prepare a plan to change the CRM, but changes are made only after you review the plan and tap Apply. What data is processed and who receives it is described in the Privacy Policy.

4.3 Machine translation

If deal participants write in different languages, messages and deal fields are translated automatically. A translation may be inaccurate: for important matters, check the original text.

5. Content and conduct — zero tolerance for objectionable content

VORKO lets users communicate and share content ("user content"). You are solely responsible for the content you publish.

We have zero tolerance for objectionable, abusive, illegal or infringing content and for abusive behaviour. You agree not to use VORKO to create, upload, send or share content that:

  • is illegal, fraudulent or misleading, or facilitates illegal activity, including smuggling and trade in prohibited goods;
  • is harassing or threatening, incites hatred, or is defamatory, obscene or otherwise objectionable;
  • infringes the intellectual-property, personal or other rights of any person;
  • contains malware, or is spam or unauthorised bulk messaging;
  • is aimed at circumventing security, access rights or the separation of data between companies.

We may (but are not obliged to) remove user content and suspend or terminate the access of any user who violates these Terms, without prior notice. You can report objectionable content or a user and block another user right in the app. We aim to acknowledge a report within 24 hours and to act on confirmed violations within 48 hours. For content published through VORKO, where technically possible, we may apply automatic or manual filters, rate and attachment limits, sensitive-content warnings and other moderation tools before or after publication. Reports are also accepted at support@vorko.io.

By publishing user content, you grant us a limited right to host, transmit and display it to the extent necessary to run the service.

6. Payments and settlement records

VORKO helps companies coordinate trade deals. Goods and services (transport, logistics, brokerage) are paid for outside the app through ordinary banking channels. The app does not request or store bank-card details and does not make bank transfers.

The app shows amounts, statuses, invoices, receipts and the transaction history of deals, and lets you send payment details to a deal participant and attach a receipt; this is an exchange of documents and a deal status mark, not a bank transfer. The owner of an importer company can allocate an internal accounting balance between balance sections and pay the subscription from it. The operator provides software; you are responsible for the regulatory and tax obligations arising from your trade activity.

7. Service availability

The app is provided "as is" and "as available". We try to keep the service running but do not guarantee that it will work without interruption, on time, securely and without errors, and we may change, suspend or discontinue individual features.

8. Disclaimer of warranties and limitation of liability

To the maximum extent permitted by law, the app is provided without any warranties, express or implied. To the maximum extent permitted by law, the operator is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or business, arising from the use of or inability to use the app. Nothing in these Terms limits liability that cannot be limited under applicable law.

9. Termination

We may suspend or terminate your access if you violate these Terms or use the app unlawfully. You can request deletion of data from support; ending access does not by itself delete the VORKO Assistant journal, company records or records that must be kept by law. Provisions that by their nature should survive termination (including Sections 6, 8 and 10) remain in force.

10. Additional terms for the App Store version

This section applies only to the app obtained through the Apple App Store or TestFlight: it contains the terms Apple requires to be included in agreements with users.

You acknowledge that these Terms are concluded only between you and the operator, and not with Apple; Apple is not responsible for the app or its content. The license is limited to a non-transferable license to use the app on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions (https://www.apple.com/legal/internet-services/itunes/), including Family Sharing, volume purchasing and Legacy Contacts where applicable.

  • Maintenance and support. The operator, not Apple, is solely responsible for the maintenance and support of the app. Apple has no obligation to provide any maintenance or support.
  • Warranty. To the extent permitted by law, Apple has no warranty obligation with respect to the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation, and any claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are the operator's responsibility.
  • Product claims. The operator, not Apple, addresses any claims by you or third parties relating to the app or its use, including (i) product-liability claims; (ii) claims that the app fails to conform to any legal or regulatory requirement; (iii) claims arising under consumer-protection, privacy or similar legislation.
  • Intellectual property. If a third party claims that the app or its use infringes that party's intellectual-property rights, the operator, not Apple, is solely responsible for the investigation, defence, settlement and discharge of any such claim.
  • Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated by it as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
  • Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance of the Terms, will have the right (and will be deemed to have accepted the right) to enforce them against you.

11. Changes to these Terms

We may update these Terms. If we make a material change, we will update the effective date and the document version above, and the app will ask you to review and accept the new edition before you continue.

12. Governing law and contact

These Terms are governed by the laws of the Russian Federation, excluding conflict-of-laws rules, and subject to any mandatory consumer rights you have where you live.

The operator's contact details for questions, complaints and claims about the app:

These Terms are published at https://v2.vorko.io/legal/terms.